Privacy Policy

SwiftLane Flights ("SwiftLane," "we," "us," or "our") provides freight forwarding, warehousing, customs clearance, and delivery services. This Privacy Policy explains what information we collect through swiftlaneflights.com and our shipping services, how we use it, and the choices you have.

By using our website or services, you agree to the collection and use of information as described here. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information in the following ways:

Information you provide directly — such as your name, company name, email address, phone number, and shipment details when you request a quote, submit a contact form, or book a shipment.
Shipment and tracking information — origin, destination, cargo description, weight/dimensions, and status updates associated with shipments booked through us or our carrier partners.
Automatically collected information — such as IP address, browser type, device information, and pages visited, collected via cookies and similar technologies when you use our website.
Information from third parties — such as customs authorities, carrier partners, and payment processors, to the extent necessary to process and deliver your shipment.

2. How We Use Information

We use collected information to:

Provide quotes, process bookings, and coordinate the movement of your shipments.
Communicate with you about shipment status, delays, or issues requiring your attention.
Comply with customs, tax, and other legal or regulatory requirements.
Improve our website, services, and customer support.
Send service-related updates; marketing communications are sent only with your consent, where required, and you may opt out at any time.

We share information only as necessary to provide our services, including with:

Carrier and logistics partners (airlines, ocean carriers, trucking companies) to execute the physical movement of your cargo.
Customs and government authorities as required for import/export clearance.
Payment processors to handle billing, where applicable.
Service providers who support our operations (e.g., IT hosting, customer support tools), under confidentiality obligations.

We do not sell your personal information to third parties.

4. International Transfers

Because freight forwarding is inherently cross-border, your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

5. Cookies & Tracking

Our website uses cookies and similar technologies to operate core functionality (such as shipment tracking), remember preferences, and understand site usage. You can control cookies through your browser settings; disabling certain cookies may limit some website functionality.

6. Data Retention

We retain personal and shipment information for as long as necessary to provide our services, comply with legal, tax, and customs obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or request a copy of your data in a portable format. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

[email protected]